iForce From seven agencies to a ten-year partnership.
iForce runs the Fortnum & Mason fulfilment operation in Sutton, in the Ely area. When Recruit Mint arrived, the site was new ground, had no transport links and already had seven agencies on site.
The supply model was struggling with quality, retention, workforce management and English-language communication. Recruit Mint rebuilt the model around capability, training and accountability.
From seven agencies and a supply model that was not working, Recruit Mint became the main supplier behind a long-term operation supporting seasonal peaks of 300 to 400 temporary workers.
Seven agencies. No single point of accountability.
iForce needed a supplier that could bring structure, reliability and workforce quality to a demanding fulfilment operation with hard access, volatile volume and multiple existing agencies already involved.
Seven agencies on site
There was no single point of accountability for delivery, quality, communication or retention.
No transport links
Sutton was a new location for Recruit Mint, and every worker needed their own reliable way in and out.
Supply not working
Labour quality, retention, workforce management and communication were all weak.
Seven-day, three-shift peak
The site operated across 06:00–14:00, 14:00–22:00 and 22:00–06:00 shifts during peak periods.
Capability, training and accountability.
Recruit Mint replaced a fragmented supply model with a structured approach built around worker onboarding, testing, site understanding, training and on-site performance support.
On-site onboarding programme
A new programme covered registration, numeric testing, introduction and a site tour before workers entered the operation.
Video training programme
Training covered induction, hamper packing, e-commerce picking, e-commerce packing and on-site health and safety.
Day-shift supervisors
Two day-shift supervisors were recruited to support resourcing, training and performance management.
Local temp-to-perm pool
A local temp-to-perm pool was built from the start to improve retention and workforce consistency.
A model built to flex. Without losing control.
The iForce operation needed to move from normal daily volumes into major seasonal peaks while maintaining worker quality, training, retention and communication.
Seven agencies already on site before Recruit Mint took control.
A long-term relationship with iForce and Fortnum & Mason.
Temporary workers supported during annual peak demand.
Three-shift operation across day, late and night shifts.
From fragmented supply to one accountable partnership.
Recruit Mint became the main supplier throughout the year, with a second-tier master vendor agency added only when required during peak periods.
The partnership allowed iForce and Fortnum & Mason to grow the operation year on year, supported by a more reliable and better-managed workforce model.
Recruit Mint became the lead supplier throughout the year.
Second-tier support was only added when required in peak.
A local temp-to-perm pool improved long-term workforce stability.
Supervisors supported training, resourcing and performance management.
A ten-year partnership. Built on delivery.
Recruit Mint moved from new ground to becoming the main supplier behind a long-term, high-volume fulfilment operation.
A long-term partnership with iForce and Fortnum & Mason.
Recruit Mint became the main supplier throughout the year.
Peak requirements reached 300 to 400 temporary workers.
Better accountability, training, retention and workforce management.
From seven agencies and a supply that was not working, to the main supplier behind a ten-year partnership and a peak of 300 to 400 workers. That is chaos, brought to calm.
Too many agencies, a hard-to-reach location or a supply that is not delivering?
Recruit Mint can replace fragmented supply with one accountable partnership built around quality, retention, training and delivery.