17 Church Walk, Peterborough, Cambridgeshire PE1 2TP

4 High Street, Huntingdon, Cambridgeshire, PE29 3TE

Flexible Employee Handbook

Working for Us

Recording Hours Worked

Before each assignment you will usually be issued with an individual timesheet which will be renewed on a weekly basis. Each week, simply follow any clocking in and out procedures required by the Client, enter the hours you work on the timesheet, have this signed by an authorised representative of the Client and return it to us by no later than 10am on the following Monday of the assignment week (unless prior arrangements are made).

Alternatively, you may be asked to use multi-timesheets, attendance sheets, swipe cards or some other method to record your start/break/finish times. In some cases, you will also be asked to register your department and/or category of work. We will provide full instructions. With these alternative methods your pay information is processed automatically so you don’t need to complete a separate timesheet.

Remember, it is your responsibility to follow the correct procedures and failure to do so may result in delay or error in processing your pay.

Hours of Work

You will be told how many hours you are expected to work, before your assignment begins. We MUST agree any changes. The hours of work applicable to any assignment will be notified to you in advance of the assignment start date. In terms of the Working Time Regulations 1998 you are entitled to a break of 20 minutes if you work more than six hours on a continuous basis. If, while working with a Client, you are not provided with your statutory rest breaks, you should raise this immediately with us.


Always arrive for work BEFORE the time you are due to start and call us if you are caught in traffic or held up for any reason. Punctuality is very important. On the first day of an assignment we recommend that you always allow for unexpected delays and aim to arrive in good time ready to commence work. If you anticipate being late at any time, contact us immediately.


If overtime is anticipated, you will normally be told in advance. If you are asked to work any hours different to those notified at the start of the assignment, please tell us and we will confirm the arrangement and the rate of pay. Additional hours are not always paid at a higher rate.

Absence from Work

Always call the branch if you are unable to attend work, for any reason. If you are absent from work for any reason you must inform us prior to your agreed start time on your first day of absence and on any subsequent days of absence.

Absence for holidays, Jury Service, Military Service, or other reasons should be agreed in advance with us who will advise you of the procedure to be followed.

You should try to ensure that, wherever possible, any medical or dental appointments are made outside your normal working hours.


Under the Working Time Regulations 1998 you qualify for paid holiday. Your holiday entitlement is 5.6 normal working weeks (28 days if your normal working week is 5 days) paid holiday in each holiday year. This includes public holidays. Your holiday year will be the 12-month period taken from the 1st day of your 1st assignment. If your employment begins or ends part way through the holiday year your holiday entitlement for that year will be assessed on a pro rata basis. You may only take paid holiday to the extent that you have accrued it by your period of continuous work. If, on the termination of your employment, you have taken holidays more than the statutory holiday entitlement which has accrued to you at that time, you will be required to repay us the over payment.

Applications for holiday must be requested through us and authorised by the Client. If you wish to take paid holiday you must give two weeks written notice of the proposed holiday dates to us. We may refuse a request for specific holiday dates at any time up to two weeks before the first date to which the request relates. We may require you to take part or all any unpaid holiday entitlement by giving you not less than two weeks notice.

All holidays must be taken in the holiday year in which they accrue and cannot be carried over to the next holiday year.


If you are sick for more than three consecutive days, subject to certain conditions, you may be entitled to Statutory Sick Pay. Details are contained in your terms of employment.

Your Pay

Your pay will go directly into your bank account. We know how important it is to be paid promptly so, provided the appropriate timesheet procedures have been completed and returned to us as instructed, you will be paid directly by credit transfer into your bank or building society account on the Friday following the week you worked. Full payment details will appear in your pay advice.

Pay Advice Slips

Your pay advice slip will be sent to you using the e-mail address you provided in your registration details or CV, unless you inform us that you wish to receive a paper copy.

E-mail payslips will be sent out on a Thursday each week. Printed payslips will be sent out each Friday via second class post to your registered home address.

You must inform us of any changes to your postal or e-mail address. A minimum of seven days is required to enable us to update your details.

Tax & National Insurance

We must deduct tax and national insurance from your pay. We have a legal obligation to deduct PAYE and NIC from your pay. To avoid paying more tax than necessary or any delays in processing your pay, we must receive your P45, P46 or a P38s along with your National Insurance number before you start any assignment. If you do not pay PAYE and NIC in the usual way, special arrangements must be made through us.

Tax Code Queries

Once you have supplied us with your tax documents, and started working, any queries relating to your tax code should be directed to:


Customer Operations Employer Office

Chillingham House
Benton Upon View
Newcastle Upon Tyne
NE98 1ZZ

Tel: 08457 143 143

Please quote reference no 120/GA77390 and your Flexible Employee Reference number, which is on your pay advice slip.


Should you wish to resign from flexible employment with us, you must do this in writing, at which point, a P45 will be issued.

Agency Workers Regulations 2010 (AWR)

From Day 1 of your assignment to a Client you are entitled to access any collective facilities and amenities, such as a canteen and car parking, at the Client’s premises (subject to any criteria the Client imposes on its own employees). You are also entitled to information regarding any relevant vacant posts with the Client although this does not mean you have any automatic right to be appointed to a permanent job by the Client. After achieving a 12-week qualifying period you may be eligible for rights under the AWR with respect to parity of pay and terms with permanent employees of the Client. We will advise you of any change to your pay and conditions as a result of qualifying.

In order that we can ensure you receive your AWR rights you should tell us about any periods where you have been engaged by a Client through any other temporary employment business. If you fail to provide us with this information, it may impact or delay the application of your AWR rights.

If you believe you have not been afforded your rights under AWR or have any concerns you should contact us immediately.

Entitlement to Work in the UK

You must be legally entitled to work in the UK. You must confirm that you are legally entitled to work in the UK.

If we discover that you do not have permission to live and work in the UK, or if your permission to do so is revoked or expired, we will be entitled to terminate your employment immediately without giving you any notice or paying you in lieu of notice. We can do so in those circumstances without giving you any warning in terms of the disciplinary procedure. If there are any changes to your visa or other permissions to work in the UK, you must inform us immediately,

Outside Employment

If you wish to undertake outside employment, then you must inform us to meet Working Time Regulation requirements.

The work undertaken must not be in competition with the business of the Client, must not affect the performance of your duties and must not prevent you from being available to accept assignments.

Changes to Circumstances

If your details or circumstances change – tell us first. To help us offer you the most suitable assignments, please inform us immediately of any change in your circumstances. This may be a new skill you have acquired, or perhaps a change of address, phone number, e-mail address, bank account, mobility, or your availability for work. If seeking assignments requiring any license or permit, for example as a driver, you must inform us immediately of any changes to your license.

You must also tell us if there is a change to your health and fitness compared to the information provided by you at registration. If you become pregnant, you should inform us, and we will provide you with a copy of the Maternity Policy.

Scope of Assignment

If you are asked to do additional tasks – please let us know straight away. While on an assignment, you must not carry out any job functions or tasks that are outside the scope of your assignment as notified to you. If, whilst working on an assignment, the Client requests you to carry out a task outside this scope, please contact us immediately.

Personal Appearance

Recruit Mint Flexible Employees are renowned for maintaining a high level of personal appearance and dress at all times. Presenting a professional image is very important. In particular, you should follow all instructions from  the Client regarding uniforms, safety equipment and PPE, special grooming, appearance, or conduct, specifically with reference to health, safety and hygiene. If you have any doubts as to what is expected, please ask us.

If dressed inappropriately you may be sent home and required to return suitably attired. In such circumstances, no payment will be made for time spent away from work. In circumstances where you consider that observing the dress code may contravene principles regarding discrimination, you should contact us to discuss the issue.

Employment by the Client

If you are looking for permanent employment you are in the ideal position as a Recruit Mint flexible employee.

Not only do our Clients often offer permanent work to people who perform well, but you also have the ideal opportunity to try a job before you commit yourself. If you are offered a permanent job by any Client, please let us know immediately.


Don’t forget – you’re representing Recruit Mint at all times.

Please conduct yourself professionally always. Be polite and aim never to cause offence or misunderstanding.

Remember that when on assignment you are our ambassador. Future Client assignments may depend on your conduct.

It is not possible to provide a comprehensive list of rules as to how you should conduct yourself, but the following list outlines normal rules and practices to be followed:

  • Co-operate with the Client, its employees and other workers. Accept the direction, supervision and instruction of any responsible person in the Client’s organisation
  • Observe any rules and regulations of the Client’s workplace to which your attention has been drawn or which you might reasonably be expected to anticipate or find out
  • Treat with courtesy and respect the Client and all fellow employees
  • Conform to the normal hours of work for the Client’s workplace (unless alternative arrangements have been made in advance by us and the Client)
  • Take all reasonable steps while working for the Client to safeguard your own safety and the safety of any others who may be present or affected by your actions during the assignment and comply with the Health and Safety Policy of the Client
  • Do not engage in any conduct detrimental to the interests of the Client
  • Do not use any motor vehicle or any mechanised equipment in connection with any assignment unless proper insurance cover is in force for such use
  • You shall indemnify and keep indemnified us against loss or liability incurred directly or indirectly by us arising out of any such use

If in doubt about any rules or practices, please ask us.

Property & Resources

Flexible Employees are asked to respect Recruit Mint and Client property at all times and ensure the costconscious use of telephones, stationery etc. Telephones, fax machines and internet/e-mail facilities, etc must not be used for personal use unless prior authorisation has been obtained from the Client. No personal files,  messages or other information should be saved on Client computers. Misuse of Recruit Mint or Client resources may be treated as a disciplinary matter.


Please ensure that you comply with Client security measures at all times, including any instructions relating to the wearing of security badges or identity cards. You may be provided with items such as keys and access cards as are necessary to gain access to parts of the Client’s premises. These items remain the property of the Client and should be returned as requested or on termination of your assignment.

Please keep confidential information, valuables, equipment and materials adequately secured at all times.

You must never be in unauthorised possession of any property, including cash, belonging to the Client, your colleagues, or Recruit Mint. Report suspicious incidents or loss of items immediately to us.

Stop & Search

Recruit Mint and the Client reserve the right to stop and search fully any Flexible Employee (or their vehicles), both prior to entry and before exit from the working location, using whatever reasonable means are at their disposal. Access may also be denied to the working location as part of the Stop and Search Policy. It is part of your terms of employment that, you must comply with a random stop and search request. Failure to comply may result in disciplinary action and may lead to summary dismissal. A search may be made of your office, desk, filing cabinet, car, bag or person.


The Smoke-free Regulations 2007 make it illegal to smoke in all enclosed or substantially enclosed public places and workplaces. You must adhere to the Client’s smoke free policy. Failure to do so may be treated as a disciplinary matter.

Alcohol & Substance Abuse

Recruit Mint regards drunkenness or disorderly conduct (including being under the influence of alcohol, unauthorised substances, misusing substances or misusing prescribed medication) whilst at work, on Recruit Mint or Client business or otherwise on Recruit Mint’s or a Client’s premises, as being gross misconduct for which you can be dismissed summarily.

Recruit Mint and the Client reserve the right to test any Flexible Employee both prior to entry and before exit from the working location, for the presence of alcohol or other substances in the body, using whatever reasonable means are at their disposal. Should alcohol, unlawful or misused substances be present the assignment will be immediately terminated, and you may be summarily dismissed from your employment with Recruit Mint.

It is part of your terms of employment that, if you are asked to take part in a random alcohol or substance test this is complied with. Failure to comply may result in disciplinary action which could lead to summary dismissal.

You should inform your Recruit Mint branch of any prescribed drug you are taking or course of treatment you are following which may have an impact upon your ability properly to perform your job (e.g. by making you drowsy or affecting concentration). It is your responsibility to ensure that your practitioner/pharmacist is aware of the requirements of your job. It is your responsibility to ensure that you are fully informed of the potential  side effects of any drug/treatment recommended for you, and that any potential side effects are reported to us.

Any misuse of prescribed medication may be considered gross misconduct for which you can be dismissed summarily.

Recruit Mint regards the selling, purchasing, use or possession of any illegal substance whilst at work, on Recruit Mint or Client business or otherwise on Recruit Mint’s or a Client’s premises, as gross misconduct for which you may be summarily dismissed. Recruit Mint reserves the right to inform the police of any such behavior.

Tools, Equipment & Personal Protective Equipment

If, as a matter of convenience, you are provided with any tools or equipment by Recruit Mint or a Client for the purposes of an assignment, you shall be responsible for the security and condition of such tools or equipment. If any tools or equipment are damaged or lost whilst in your care, you will be responsible for the cost of any necessary repairs or replacement.

You will pay Recruit Mint the cost of repair or replacement where the tools/equipment belong to Recruit Mint.

Or you will pay Recruit Mint an amount equivalent to any charge made to Recruit Mint by the Client where the tools/equipment belong to the Client. Recruit Mint may, if it wishes, obtain part or all such payment by making deductions from pay due to you under the terms of your terms of employment. You may be required to wear personal protective equipment (PPE). If required PPE will be supplied free of charge and must be worn when necessary. Should you fail to return any PPE provided at the end of your assignment, in good condition allowing for fair wear and tear, the replacement cost may be deducted from any money owed. Should other work wear be provided, a deposit will be deducted from your pay. The deposit will be refunded to you upon your returning the items to Recruit Mint in good condition allowing for fair wear and tear, at the end of your assignment.

Night –Working

If you are classed as a night worker, you are entitled to request a health screening questionnaire from your us to identify any potential risks to your health of such work. If your health changes after you have filled out a questionnaire, you may ask for and fill out a further questionnaire. If you are in any doubt as to your status, you should ask us.

Driving Fines & Penalties

You will be personally liable for any fines or penalties incurred due to driving offences for which you are responsible, including parking fines for any reason, whilst using Client or company vehicles whether on public roads or private premises. Failure to pay any fines within the required timescale may lead to disciplinary action.

Any fines or penalties that are levied via a Client or not paid by you within the required timescale or are outstanding at the time you leave Recruit Mint may be subject to an administration charge. Both will be deducted from any monies due to you.

Road Traffic Accidents & Accidents in the Workplace

All accidents, no matter how small, must be reported in accordance with the Client’s accident reporting procedures and directly to us as soon as possible.


Should you be contacted by any section of the media in relation to your employment with Recruit Mint or any assignment through Recruit Mint, you will inform us immediately before making any response. In no circumstances should Recruit Mint or any Client’s name be identified in any statement, interview, or other communication.

Our Policies

Equality At work

Recruit Mint is committed to the principle of equality in the workplace. The same applies to the way Recruit Mint’s recruitment services are offered to Clients and Flexible Employees.

Entry to and promotion within Recruit Mint are determined solely by the application of objective criteria and personal merit.

No Flexible Employee of Recruit Mint will be treated less favourably than another on grounds of sex, marital status, sexual orientation, age, race, disability, colour, religion, ethnic or national origin or trade union involvement.

This statement has been drawn up to ensure that employees comply with all legal requirements and understand the main points of the relevant legislation, to prevent discrimination.

A copy of the full Equality Policy is available from us.

Dignity at Work

As part of its overall commitment to equal opportunities, Recruit Mint is fully committed to promoting a harmonious working environment. Every Flexible Employee has the right to be treated with respect and dignity, in an environment free from harassment, victimisation and bullying, whether it is related to disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status, age or membership or non-membership of a trade union.

A copy of the Dignity at Work Policy is available from us.

Public Interest Disclosure

We take malpractice seriously. You can obtain a copy of the Public Interest Disclosure Policy from us. Recruit Mint encourages Flexible Employees to raise genuine concerns about malpractice at the earliest practicable stage rather than wait for proof. Malpractice within the Company is taken very seriously.

In the first instance any concerns should be raised by contacting us.

Family Friendly Arrangements

Maternity Leave & Pay

A copy of the Maternity Policy is available from us. The Maternity Policy describes the rights of female Flexible

Employees to a number of maternity benefits. The benefits include time off work for antenatal care, maternity leave and maternity pay.

Adoption Leave & Pay

A copy of the Adoption Policy is available from us. The Adoption Policy describes the rights of Flexible Employees to a number of benefits in respect of their adoption of a child.

Paternity Leave & Pay

A copy of the Paternity Policy is available from us. The Paternity Policy describes the rights of Flexible Employees to receive paternity leave and pay on either the birth or adoption of a child.

Parental Leave

A copy of the Parental Leave Policy is available from us. The Parental Leave Policy describes the rights of Flexible Employees to take parental leave.

Dependant Care Leave

A copy of the Recruit Mint Dependant Care Leave Policy is available from us.

Flexible Working

A copy of the Flexible Working Policy is available from us.

Discipline & Grievances


No dispute between any Flexible Employees shall be permitted to occur either on Recruit Mint or Client premises. Recruit Mint requires that each Flexible Employee will at all times work in harmony with work colleagues.

It is expected that Flexible Employees will maintain a good working relationship with colleagues at all times, complying with all procedures including the Dignity at Work and Equal Opportunities Policies. If you have a concern or complaint relating to your employment you should raise the matter under the Grievance Procedure.

Disciplinary Policy & Procedure

Recruit Mint is committed to behaving fairly and consistently towards all Flexible Employees when investigating and dealing with alleged instances of unacceptable conduct or performance. To promote that purpose Recruit

Mint has developed a procedure for disciplinary matters. It does not form part of any statement of terms of employment unless required to do so by law. Recruit Mint reserves the right to depart from the precise components of its disciplinary procedure where it is appropriate to do so.

All cases of misconduct or poor performance must be dealt with in accordance with a fair procedure, the aims of the policy are:

  • To be consistent in the treatment of comparable cases
  • To allow for careful investigation before penalties are applied
  • To aim to correct behaviour where possible
  • To deal rapidly and effectively with misconduct
  • To be fair to all Flexible Employees at all levels
  • This policy is applicable to all Recruit Mint Flexible Employees. It may be varied by Recruit Mint from time to time


Informal Stage

In some instances, Recruit Mint may consider that there is no need to take formal disciplinary action, and that it is sufficient to counsel you are unsatisfactory. Such counselling will still be documented in your personal records.

Formal Stage

When disciplinary matters require a hearing to be held, whenever practicable you will be given reasonable notice and those concerned will be informed in advance of the matter(s) to be discussed. You will receive a letter inviting you to attend the disciplinary hearing. This letter will set out the matters to be discussed at the hearing and any alleged conduct which led to disciplinary action being taken. You will be notified of the possible consequences including where appropriate the risk of dismissal. You must take all reasonable steps to attend the meeting. If you cannot attend the hearing you should notify the appropriate Recruit Mint manager and an alternative time will be arranged. A failure to attend with no good reason may be treated as misconduct. If you fail to attend without good reason or are persistently unable to do so (for example for health reasons), we may have to take a decision based on the available evidence.

At the conclusion of each stage, you will be given a letter recording the outcome of the hearing and the means of appeal. No disciplinary sanction will be imposed on you until the case has been investigated. You may be suspended with pay pending the conclusion of the investigation and/or disciplinary procedure, without prejudice. You will not normally be dismissed for a first breach of discipline except in the case of gross misconduct. The penalty for gross misconduct may be dismissal without notice and without payment in lieu of notice. You will have the right to appeal against any disciplinary penalty imposed. An appropriate Recruit Mint manager will conduct the disciplinary hearing. The Recruit Mint manager will then make the decision on the level of disciplinary action to be taken.

A disciplinary penalty may be introduced depending on the seriousness of the offence. Any further incident of misconduct or underperformance which takes place within the lifetime of a previous warning is likely to result in a more serious penalty being imposed, even if the nature of the second offence is different from the previous one.

Recruit Mint has the right to determine what disciplinary action is appropriate based on the facts of each case.

Not all available forms of discipline are appropriate to every disciplinary situation, and it is not required that Recruit Mint treat each form of discipline as a step in a series to be followed with an employee before termination. Recruit Mint’s practice of employee discipline does not imply that “progressive” discipline is required. All cases of disciplinary action under this procedure will be recorded and placed in Recruit Mint’s records. A copy of Recruit Mint’s relevant records will be supplied at your request.

The following procedural stages apply to offences other than gross misconduct:

Stage 1 – First Written Warning

If conduct or performance does not meet acceptable standards, you will normally be given a first written warning. Such a warning will set out the precise details of the offence, the length of time the warning will remain on file, the improvement in conduct or performance required and the time scale if applicable. It will also set out the likely consequences of further offences and what action will be considered if there is no satisfactory improvement. You will also be notified of the right of appeal. A letter informing you of the first written warning will be sent to you and kept on your personnel file at Recruit Mint.

Stage 2 – Final Written Warning

If there is still a failure to improve conduct and/or performance and these remain unsatisfactory, or alternatively if the misconduct and/or performance are sufficiently serious to warrant only one final written warning (but insufficient to justify dismissal) then a final written warning will be issued to you. A final written warning can also be given for an accumulation of minor offences for which a first written warning may not have already been issued. The warning will, if appropriate, refer to any previous disciplinary action and will state the consequences of failure to improve as required and the length of time the warning will remain on file. You will also be notified of the right of appeal. A letter informing you of the final written warning will be sent to you and kept on your personnel file at Recruit Mint.

Stage 3 – Dismissal

If conduct and/or performance remains unsatisfactory and you still fail to reach the prescribed standards, then dismissal will normally result. This stage of the disciplinary procedure will normally be carried out by a Recruit Mint manager. The reason(s) for dismissal will be specified and communicated to you and where appropriate, reference will be made to any previous disciplinary action taken. The dismissal notice will indicate the effective date of termination of employment together with the right of appeal. Dismissal at this stage will normally be with notice or pay in lieu of notice. A letter informing you of the termination of employment will be sent to you and kept on your personnel file at Recruit Mint.

Gross Misconduct

You will not normally be dismissed for a first offence except for instances of gross misconduct.

The following list provides examples of offences, which are normally regarded as gross misconduct. This list indicates the type of offences that constitute gross misconduct but is not exhaustive. An act of gross misconduct will normally warrant summary dismissal without the normal period of notice or payment in lieu of notice.

Falsification of records, or documents including those relating to the attendance or timekeeping of any employee

  • Fighting or acts of violence or intimidation
  • Refusal to comply with or deliberate disregard of Health and Safety regulations
  • Persistent refusal to obey reasonable instructions given by a line manager
  • Willfully endangering others
  • Serious misrepresentation on the flexible employment application
  • Unauthorised possession of Recruit Mint/Client property or property of third parties
  • Serious negligence which causes unacceptable loss, damage, or injury
  • Conduct which could bring Recruit Mint/Client into disrepute
  • Theft, attempted theft, or willful damage to Recruit Mint/Client property, or property belonging toany individual
  • Being drunk and disorderly, or under the influence of alcohol whilst on Recruit Mint/Client premises or business
  • Being in possession or under the influence of illegal substances or under the influence of misused prescribed medication whilst on Recruit Mint/Client premises or business
  • Unauthorised disclosure of any Recruit Mint/Client information
  • Serious and/or persistent harassment or discrimination or bullying whether sexual, racial, or otherwise
  • Serious act of insubordination or insulting, abusive or indecent behavior
  • Convictions for any offence affecting staff or external relations which amount to a breach of trust
  • The abuse or misuse of Recruit Mint/Client internet or e-mail systems, including distribution

Performance & Capability

With reference to capability and performance, standards in terms of quality and quantity of work will be discussed and set down between you and the Client line manager. Incapability by you may be regarded as justification for dismissal without formal warnings.

Appeal Procedure

If you have been given a formal warning or have been dismissed with or without notice you will be entitled to appeal where reasonably practicable to the next level of management. Appeals must be lodged with Recruit Mint within five working days of receipt of any formal warning or notice of dismissal. If you wish to lodge an appeal in writing, please do so with Aaron Bowes, Recruit Mint Ltd, 17 Church Walk, Peterborough, PE1 2TP.

Reasons for the appeal must be stated. Mere disagreement with the disciplinary action taken will not be considered as a suitable basis for an appeal. All appeals will be considered as quickly as possible. The decision made on appeal will be final and will be given to the Flexible Employee in writing within 10 days of the appeal hearing. Please note that this appeals procedure relates specifically to the outcome of a disciplinary hearing and must not be confused with the grievance procedure, which relates to concerns raised by you about your job.

Grievance & Procedure


Recruit Mint recognizes that from time to time Flexible Employees may wish to seek redress for grievances relating to their employment. Recruit Mint has a responsibility to ensure that any grievance that is raised is dealt with promptly. The aim of this grievance procedure is to provide a process by which a Flexible Employee may raise a grievance and where necessary to enable the aggrieved person to appeal to the second level of management. The ambition of the procedure is to settle any grievance or issue as near as possible to the point of origin. Recruit Mint’s policy is to encourage free communication between Flexible Employees and their line managers/ Recruit Mint to ensure a speedy resolution to disputes. This procedure is applicable to all Recruit Mint Flexible Employees.


The grievance procedure does not form part of your terms of employment unless required to do so by law.

Recruit Mint may adopt any procedure that it considers suitable to the circumstances. If you have a grievance about your employment/assignment you should discuss it informally with us. We hope that the majority of your concerns will be addressed at this point.

Next Stage

If the matter is not resolved to your satisfaction, you should put your grievance in writing to Aaron Bowes, Director at the following address: Recruit Mint Ltd, 17 Church Walk, Peterborough, PE1 2TP or email to

Your grievance should set out the nature of the complaint including any relevant facts, dates and names of individuals involved so that we can investigate it. Aaron Bowes will invite you to attend a meeting to discuss your grievance. You must take all reasonable steps to attend the meeting. At any formal grievance hearing, you have the right to be accompanied by a Recruit Mint work colleague or Trade Union representative. If you cannot attend the hearing you should notify Aaron and an alternative time will be arranged. If you fail to attend without good reason or are persistently unable to do so (for example for health reasons), we may have to take a decision based on the available evidence. Aaron will give his decision within 10 working days of the grievance being heard. Recruit Mint is committed to hearing and resolving all disputes as quickly as possible. If the grievance involves a Client employee, then the Client will be consulted as part of the procedure.

Health & Safety

Health & Safety Policy

As a company, Recruit Mint has an excellent record of accident prevention and it is our aim to maintain this record by ensuring the health and safety of Flexible Employees, Clients, representatives and visitors. It is Recruit Mint’s policy to make sure that health and safety provision is made for the Flexible Employees it supplies. In order to achieve this, it is necessary to obtain full support from every Flexible Employee and Client.

Recruit Mint undertakes to:

  • Request Flexible Employees and Clients co-operate with Recruit Mint and with each other in order
  • to promote safety and reduce hazards
  • Request that Clients give details of specialist skills or qualifications required to carry out an
  • assignment together with health & safety information
  • Pass to the Flexible Employee all information provided by the Client on health & safety issues
  • connected with the assignment
  • Require the employee to adhere to the Client’s Health & Safety Policy at all times whilst on an
  • assignment

You have a duty to:

  • Assess risks to your own health and safety to which you are exposed at work. This extends to
  • reporting any dangers or potential risks to the safety representative or other official of the Client and us
  • Stop working immediately if you consider that your working environment is unsafe and immediately report the matter to the safety representative or other official of the Client and us
  • Work in a safe manner taking all reasonable steps to safeguard your own safety and that of any persons who may be affected by your actions
  • Report incidents that have or may lead to accident or injury to the safety representative or other official of the Client and us
  • Co-operate with the Client on health & safety matters and observe all health & safety instructions and regulations from the Client
  • Wear (and request if you consider it necessary) any protective clothing and use any safety equipment that has been provided to carry out any assignment
  • Observe the Client’s Health & Safety Policy at all times and ask for sight of the Policy Before starting any assignment. Take care to follow any safety regulations and be responsible not only for your own health and safety at work but also for that of your colleagues and employees of the Client

Clients have a duty to:

  • Treat all Flexible Employees as they would their own employees for all health & safety matters and ensure a safe system of work at all times
  • Provide Recruit Mint with information on special qualifications or skills which the Flexible Employee will need and on special features of the work that is likely to affect the health & safety of Flexible Employees
  • Co-operate and co-ordinate with Flexible Employees on health & safety matters
  • Provide Flexible Employees working with them with information on health & safety risks
  • Make available to the Flexible Employees safety equipment and protective clothing as necessary for the job to be undertaken and ensure its use
  • Tell the Flexible Employee the name of his/her authorised health & safety representative
  • Record any accidents or injuries in their Accident Record Book and report to the Health & Safety
  • Executive, in accordance with current requirements
  • Assess health & safety risks and record the result of the assessment

First Aid & Accidents

Reporting accidents is important. All accidents, no matter how small, must be reported to the designated Client representative and us. All accidents must be recorded in the Client’s Accident Record Book, maintained by the Client’s designated First Aider. If you have an accident, get first aid treatment immediately. The smallest cut, if neglected, could result in infection.


Learn the fire drill for every place you work – each one may be different. You must ensure that you are fully conversant with and comply with the fire and other emergency procedures and take part in all drills as organised/notified by Recruit Mint and/or the Client.

You must ensure that you do not render any fire escape or fire escape routes at the site unavailable for emergency use, nor cause any obstruction at any time to any staircases, passages, walkways, entrances and exits or any other part of the site.

If you require further guidance you should refer to us or the Client.

Make sure you know:

  • How to raise the fire alarm
  • The fire evacuation procedure
  • Where the fire extinguishers are and how to use them
  • The whereabouts of all fire exits


The 2 main risks from electricity are 1) Shocks and 2) Fires. The risks of electrical shocks and fires can be reduced by:

  • Not overloading sockets
  • Keeping electrical equipment well maintained and cable and flex in good repair
  • Not repairing or adjusting electrical appliances when they are switched on or connected to mains supply
  • Never touching light switches or appliances with wet hands

The repair and maintenance of electrical appliances is a job for an expert.

Display Screen Equipment (VDUs)

Be careful when you constantly use computer screens. Regulations suggest that you take periodic breaks from the VDU. This does not mean that you must stop work. The recommendation is that you take time out from using the screen everyone to two hours. It is stressed that frequent short breaks are better than occasional longer ones. If because of regular use of display screen equipment, you think you may need an eye test, you should contact us before taking any test. Recruit Mint will provide a voucher for the cost of an eye test and contribute towards the cost of glasses, provided they are required for use with display screen equipment. Recruit Mint’s decision on whether you are a regular display screen user is final.

Manual Handling

There’s a correct way to pick up heavy weights – be kind to your back. Manual handling regulations cover the tasks involving supporting or transporting loads by physical human effort. You should familiarise yourself with good handling techniques as hazards are not only presented by heavy loads. There is no particular maximum weight specified in the regulations, which recognise the fact that whilst weight is evidently a significant factor, there are other considerations of equal importance.

You should think about the following points if you must do any lifting:

  • Plan the lift. What is the best way to get the load from A to B?
  • Ensure you are balanced properly for lifting by positioning the feet apart
  • Adopt a good posture, bend the knees using them to lift, and keep the back straight
  • Get a firm grip on the load
  • Keep the load close to your body
  • Lift smoothly trying not to jerk
  • Do not twist your body when turning to the side
  • Put the load down before adjusting it to the desired position


The 5 main types of danger from machines are:

  • Traps
  • Entanglement
  • Contact
  • Ejection
  • Impact

To minimise risk:

  • Operate only machines you have been trained and authorised to use
  • Make sure you can reach the controls easily and know how to stop the machine
  • Safety guards fitted to machines must be used
  • Wait until a machine has stopped and has been switched off before you clean and clear it
  • Beware dangling jewelry or loose clothing which could get caught in moving parts
  • Keep long hair tucked under a cap or tied back
  • Do not distract other people who are using machines
  • Inform your supervisor if any machine is not working properly

Hand Tools

To avoid accidents with hand tools, follow the basic safety rules:

  • Use the right tool for the job
  • Make sure that it is in good condition
  • Use it in the correct way
  • Do not use tools you have not been trained for
  • Report worn and broken tools

Safety Signs

Safety signs must comply with strict requirements on their shape and colour.

There are four types of safety signs

  1. Information. White on Green background
  2. Prohibition. Red on White background
  3. Warning. Black on Yellow background
  4. Mandatory. Blue on White background

Control of Substances Hazardous to Health (C.O.S.H.H.) Regulations 1998

Under C.O.S.H.H. all persons at work need to know the safety precautions to take in order not to endanger themselves or others through exposure to substances hazardous to health. Below are four general classifications of risk. You must know the appropriate symbols, their meaning and their safety precautions.

Toxic/Very Toxic

May cause serious health risk or even death if inhaled, ingested or if it penetrates the skin.

  • Wear suitable protective clothing, gloves and eye/face protection
  • After contact with skin, wash immediately with plenty of water
  • In case of contact with eyes, rinse immediately plenty of water
  • In case of accident or if you feel unwell, seek medical advice immediately


May on contact cause destruction of living tissue or burns.

  • Remove immediately all contaminated clothing
  • In case of contact with skin, wash immediately with plenty of water
  • In case of contact with eyes, rinse immediately (15 minutes) with plenty of water and seek medical advice


May cause limit health risk if inhaled or ingested or if it penetrates the skin.

  • Do not breathe vapor/spray/dust
  • Avoid contact with the skin
  • Wash thoroughly before you eat, drink or smoke
  • In case of contact with eyes, rinse immediately with plenty of water and seek medical advice


May cause inflammation and irritation on immediate or repeated prolonged contact with the skin, or if inhaled.

  • Do not breathe vapor/spray/dust
  • Avoid contact with the skin
  • In case of contact with eyes, rinse immediately with plenty of water and seek medical advice
  • In case of contact with skin, wash immediately with plenty of water

Guide to Using Hazardous Substances Safely

  • Make sure you obtain, read and understand copies of all relevant C.O.S.H.H. data sheets from the
  • Client before using any hazardous substances
  • Ensure hazardous substances are suitable for the intended task
  • Check the container and instruction labels are intact
  • Put on all protective clothing
  • Check work area/equipment for potential dangers
  • Prepare hazardous substances/cleaning materials as directed on the label
  • Use hazardous substances as directed on the label
  • Rinse and dry as directed on the label
  • Dispose of any unused hazardous substances safely
  • Return hazardous substances to the correct storage area
  • Never mix hazardous substances
  • Do not smoke, eat, or drink whilst using hazardous substances

Special Notes for Food Production Assignments

  • Hands must be washed frequently, especially after using the toilet, after breaks, before starting work and between tasks. Cuts and sores must be covered. Nails must be short and unvarnished.
  • Acrylic false nails are not acceptable
  • Hair must be clean and neat. If long it must always be tied back and secured under protective headwear when working in a food preparation or service area
  • Jewelry: apart from plain wedding rings and plain stud earrings, should not be worn while on duty
  • Personal hygiene: please take care with personal freshness. Frequent washing and the use of deodorants are recommended. Ensure that your uniform is clean and fresh
  • Sickness: never cough or sneeze near food. A clean handkerchief or tissue should be used to contain the cough or sneeze, which should then be disposed of immediately. Hands must then be washed
  • Flexible Employees must inform their us immediately if they are suffering from any of the following conditions: food poisoning; typhoid/paratyphoid; dysentery; hepatitis; influenza; ear or throat infection; stomach upset; open sores; eczema. Please note that under no circumstances should you work in a catering environment whilst suffering from any of these ailments

Special Notes for Driving Assignments

  • Always observe the requirements of the EU Driving Hours and Working Time (Road Transport)
  • Regulations. If you are in any doubt please contact us
  • Always observe the relevant legislation including the Road Traffic acts and Highway Code
  • Ensure that the load is secure. It is your responsibility as the driver even if the vehicle has been loaded by someone else
  • Check that the vehicle has not been overloaded in both gross weight and individual axles. If you feel that it has, ask the Transport/Traffic Manager for permission to proceed to a weighbridge
  • Ensure that the load is evenly distributed, particularly after partial unloading
  • Always complete sufficient checks on the vehicle to ensure its roadworthiness before leaving the premises
  • Make sure that the Client is informed of any defects and they are entered in the Defect Report Book
  • Ensure that you know how to operate all vehicle equipment before starting your journey

If you have any doubts, contact the Client

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