Customer Service Administrator - Peterborough - £21-22k
Job Type: Full-time
Hours: 7.30am – 4.00pm - Monday to Friday (1 hour break)
Are you a diligent, customer focused administrator with experience in the equipment hire industry?
Our client is seeking a highly motivated and detail-oriented individual to join a team as a standpipe hire administrator. In this role, you will be responsible for assisting customers with their equipment rental needs, coordinating delivery and pickup of standpipe equipment, and providing exceptional customer service with great attention to detail.
- Answering incoming calls and emails from customers, and assisting with inquiries related to equipment rental, availability, and pricing
- Processing rental orders, creating rental agreements, and scheduling equipment deliveries and pickups
- Coordinating with drivers and dispatch to ensure timely delivery and pickup of equipment.
- Ensuring accurate and timely invoicing of customers and processing of payments
- Maintaining accurate records of rental equipment inventory, including tracking equipment status, repairs, and maintenance needs
- Collaborating with the sales team to identify new business opportunities and increase revenue
- A-C GCSE Maths and English or equivalent is required; Additional business admin qualifications or degree in business administration is a plus
- 1-2 years of experience in customer service or equipment rental industry preferred, but not required.
- Strong communication and interpersonal skills
- Excellent organisational skills and attention to detail
- Ability to work in a fast-paced environment and multitask effectively
- Proficient in Microsoft Office and experience with rental software is a plus
- Valid driver's license and reliable transportation
Features and benefits:
- Company bonus scheme for quarterly target achieved.
- Additional 3 days holiday over Christmas shutdown period
- Early finish at off peak periods
- Ongoing administrative and technical training inhouse
- Opportunity to join a growing team at a central operation hub
If you are looking for an exciting opportunity to join a growing company and develop your career in the equipment hire industry, please call now on 07921 468431 or email Shaun.Patterson@Recruitmint.com
We look forward to hearing from you!