17 Church Walk, Peterborough, Cambridgeshire PE1 2TP

4 High Street, Huntingdon, Cambridgeshire, PE29 3TE

23rd June 2022

Client Service Administrator

Posted in:
    June 23, 2022
    Ely, United Kingdom
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    Contact Name
    Saddie Smith
    Contact Telephone
    01733 802500


    Job description

    Job Title: Client Services Administrator

    Location: Sutton NR Ely

    Type: Full Time, Permanent

    Hours of Work: 37.5 hours

    Salary: £21,450 per annum


    Do you love Customer Service, are you an experienced Administrator?


    Role Purpose:

    The purpose of the Client Services Administrator is to work within the administrative team to deliver excellent customer service. To provide administrative support, to assist the team in managing client volumes and stock holding value ensuring swift despatch of returned items, in line with the KPIs, whilst maintaining maximum customer satisfaction by quick resolution of queries and timely reporting.

    Key Responsibilities:

    • Management of Contact Centre queries and log issues with site accordingly
    • Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified
    • Assisting the clients Merchandisers and key contacts with queries on Customer queries, Returns and E.fulfilment
    • Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs
    • Managing back orders
    • Liaise internally and externally to ensure stock for return to supplier is managed effectively
    • Liaising with client key contacts on a daily basis in an articulate and efficient manner


    Please apply with your update to CV OR contact Recruit Mint  01733 802500

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