Peterborough
Huntingdon

peterborough@recruitmint.com

Peterborough
17 Church Walk, Peterborough, Cambridgeshire PE1 2TP

Huntingdon
4 High Street, Huntingdon, Cambridgeshire, PE29 3TE

23rd June 2022

Client Service Administrator

Posted in:
Recruitmint
    Published
    June 23, 2022
    Location
    Ely, United Kingdom
    Category
    Job Type
    Job Reference
    35833
    Salary From
    21450
    Salary To
    21450
    Salary Per
    Annum
    Salary Currency
    GBP
    Sector
    Commercial
    Contact Name
    Saddie Smith
    Contact Telephone
    01733 802500

    Description

    Job description

    Job Title: Client Services Administrator

    Location: Sutton NR Ely

    Type: Full Time, Permanent

    Hours of Work: 37.5 hours

    Salary: £21,450 per annum

     

    Do you love Customer Service, are you an experienced Administrator?

     

    Role Purpose:

    The purpose of the Client Services Administrator is to work within the administrative team to deliver excellent customer service. To provide administrative support, to assist the team in managing client volumes and stock holding value ensuring swift despatch of returned items, in line with the KPIs, whilst maintaining maximum customer satisfaction by quick resolution of queries and timely reporting.

    Key Responsibilities:

    • Management of Contact Centre queries and log issues with site accordingly
    • Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified
    • Assisting the clients Merchandisers and key contacts with queries on Customer queries, Returns and E.fulfilment
    • Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs
    • Managing back orders
    • Liaise internally and externally to ensure stock for return to supplier is managed effectively
    • Liaising with client key contacts on a daily basis in an articulate and efficient manner

     

    Please apply with your update to CV OR contact Recruit Mint  01733 802500

    Apply
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